Shipping Policy
A legal disclaimer
At Heirloom Quilts, each item is lovingly handmade to order, and turnaround times can vary depending on demand and the complexity of your quilt.
Shipping Policy - processing time
All quilts are crafted by hand, and our standard processing time is typically 4–6 weeks from receipt of clothing items. We will always do our best to meet this timeframe, but delays may occur during busy periods or due to supply issues (e.g. batting or thread availability). You’ll be informed of any significant changes.
Delivery & Couriers
We use Royal Mail Tracked or a reputable courier service for all deliveries. While we ensure parcels are dispatched securely and with tracking, Heirloom Quilts is not responsible for delays, damages, or losses caused by the courier once the parcel has left our premises. However, we are happy to help resolve any issues with claims if needed.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We cannot be held liable for items lost due to incorrect or incomplete address details provided by the customer. Re-shipping may incur an additional charge.
International Orders
At this time, we primarily ship within the UK. If you are overseas and wish to enquire about shipping, please contact us before placing an order. Additional shipping and customs charges may apply.